Mini rant here: Ordered a new laptop the other day, arrived yesterday. Plugged it in, and it was DOA... Support desk really weren't too helpful, and have started a replacement process, but it's 3 business day before they will organise sending a replacement (in the mean time the product has become sold out, so that's going to be a fun conversation).
Spent some time debugging last night, as 5+ working days for a replacement for a DOA device is a joke. Finally got it going, with mains power, and found out that the device can't detect the battery, which to me suggests someone silly in the factory didn't plug it in (or it's a massively faulty battery device). The company, however, don't trust me to check it and so have strongly suggested I don't open it up to see if it is as simply as that. If I do, and then they can blame me for it being DOA. (Yeah, cause that's how DOA works... it was dead when it arrived, but only after i opened up the case 2 days after it arrived.)
Just want a new working laptop... 🙁
Excuse my typos and sometimes awful grammar. My fingers work faster than my brain does.