I've got a short list of companies that I refuse to do business with over similar situations.
Best Buy: I ordered a product from their web page that said it was in stock, and paid for next day delivery. My credit card was charged for it within the hour. When it didn't arrive the next day, I called, and was told it would ship in two weeks, and would use overnight delivery at that time. I tried to cancel the order, but they insisted I would have to wait for the product to arrive, and then ship it back to them at my expense, and then they would refund or replace at their discretion. So, I did that. But I also wrote a letter to their CEO letting him know that I would never do business with them again because of it. I got a $10 gift certificate and a form-letter appologizing for it. So, I don't do business with Best Buy.
Wells Fargo: I had a checking account with them, and one day I went to pull money from an ATM. It told me the account was overdrawn, even though I had deposited money the prior day and knew it wasn't overdrawn. So I went into the bank (ATM was the one outside the door), and asked for a statement. Turned out they had charged me a little over $600 in overdraft fees, and thus the account was overdrawn by $300. I pointed out the inconsistency to the manager, and he agreed with me that the account would be positive if they hadn't charged fees, and that the fees were quite obviously an error. But he also told me that there was nothing whatsoever he could do about it and that nobody else could either. So, Wells Fargo essentially stole $600 from me, and I refuse to do business with them any more either.
As a complete contrast to that last one, I had an account with B of A in Houston when I lived there. My final paycheck with an employer that went out of business was pulled back out of the account after I had already used some of it to pay bills and expenses. Thus, the account was suddenly negative through no fault of my own. I spoke to the branch manager about this, and he helped me cancel all the payments and he refunded the overdraft fees and helped me avoid any bounced check fees from my creditors over this. Thus, I ended up with some unpaid bills, but with no fees, etc. So, it can be done right as well. (I did eventually get my pay back, 4 months later.)
There have been other companies I've been burned by that I stopped doing business with. For the most part, they don't still exist, except Best Buy and Wells Fargo. So I have my accounts with B of A instead of WF (there really should be a "T" in the middle of their name), and I buy electronics and computer goods from a long list of other stores and sites than Best Buy.
- Gus "GSquared", RSVP, OODA, MAP, NMVP, FAQ, SAT, SQL, DNA, RNA, UOI, IOU, AM, PM, AD, BC, BCE, USA, UN, CF, ROFL, LOL, ETC
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"Nobody knows the age of the human race, but everyone agrees it's old enough to know better." - Anon