The Shield

Monica Rathbun, 2016-03-11

small shieldHow many of you are known as the “Grumpy DBA” or have a bad reputation with users because you are always saying no or they have to wait? I know many DBAs that have this reputation. To avoid this, I use my manager as a shield and suggest you do too. As a Lone DBA, with an extremely full plate, I learned that having that shield is necessary. It prevents me from being seen as the bad guy and protects me from work overload.

We all experience what I call, “Drive Bys”, when people are asking for stuff on the fly. Telling someone “No” while they are waiting in your office can be hard to do and can reflect poorly on you.  So how do you avoid that? While you probably cannot prevent the drive by, you can however; fix the perception the user has as they walk away. When drive bys occur I take time to listen to the user’s needs, let them know I will look into it, and then follow up with my manager without giving a yes or no to the work.  I’ve found this to be not only the best way to keep from becoming a “Yes Man” and trying to fulfill every request, but also keeps me from having to say no.

Using your manager as a shield puts management of the workload on their shoulders instead of your own.  This, in turn, keeps them apprised of the work load, and prevents your plate from getting too full without negative user perception.  My manager has no issues saying no to users or prioritizing requests appropriately.  Doing this removes you from being the bad guy and prevents the opinion that the user’s needs aren’t important to you.

The key to maintaining a healthy user relationship is to make sure their needs are heard and you are doing your best to give them what they need to be effective at their jobs. It’s easy to become the Grumpy DBA when you’re forced to be the nay sayer. With my shield in place, I can tell the users that I passed the request along and their work is being prioritized. If they have any questions they can follow up with my manager to see where their request stands.

So far this works well for me, as a Lone DBA, and has become vital in preventing me from becoming over worked, over whelmed, and burnt out.  If you don’t already have a shield in place, I would recommend talking to your manager and seeing if you can work towards one.

Good luck!

Rate

Share

Share

Rate

Related content

Database Mirroring FAQ: Can a 2008 SQL instance be used as the witness for a 2005 database mirroring setup?

Question: Can a 2008 SQL instance be used as the witness for a 2005 database mirroring setup? This question was sent to me via email. My reply follows. Can a 2008 SQL instance be used as the witness for a 2005 database mirroring setup? Databases to be mirrored are currently running on 2005 SQL instances but will be upgraded to 2008 SQL in the near future.

Robert Davis

2009-02-23

1,567 reads

Networking – Part 4

You may want to read Part 1 , Part 2 , and Part 3 before continuing. This time around I’d like to talk about social networking. We’ll start with social networking. Facebook, MySpace, and Twitter are all good examples of using technology to let…

Andy Warren

2009-02-17

1,530 reads

Speaking at Community Events – More Thoughts

Last week I posted Speaking at Community Events – Time to Raise the Bar?, a first cut at talking about to what degree we should require experience for speakers at events like SQLSaturday as well as when it might be appropriate to add additional focus/limitations on the presentations that are accepted. I’ve got a few more thoughts on the topic this week, and I look forward to your comments.

Andy Warren

2009-02-13

360 reads