Recently I needed to rearrange some stuff at the office and part of that included moving our install of Quickbooks to a new machine. I purchased the new version online for download, install and moving over the data files went easy enough. The first sign of trouble was registration. I filled in the form online (how many employees, yada, yada) and kept going, then I get to a point where they want me to call in to 'complete' the registration process. Normally I click cancel rapidly at this point, but as we use their payroll service I figured I would have to do it one way or the other, so I called. On hold for a couple minutes, then I get a phone rep that starts asking me exactly the same questions I had answered online 10 minutes earlier. Getting impatient, I declined to answer any more, leaving the phone rep....confused. All I was waiting on was an activation code which for some reason required many minutes to generate. He then tried to get me to answer more questions, no way! Finally I got the code and ended the call. Not a great start, but my own fault for calling.
Everything else worked, but the point where I decided I liked the 2007 version better than 2009 was when it was time to download transactions. I download transactions from the bank and our main credit card, then match up and/or enter as needed, and it's a important part of my week to get it done, and hopefully done quickly. The process wasn't perfect before, but usable. The new version kicks you into a big modal dialog, so if you need to research something you have to close out, find/fix, then go back to processing downloads. Terrible work flow. I guess I'm stuck with it, hoping I can figure out a way to smooth it out - but I shouldn't have to!
I've been a Quicken user forever, and it's ease of use has spoiled me, I swear QB makes things harder than they need to be. Have to wonder if the two teams ever talk.