To take such a popular quote, which by the way you credit to "Field of Dreams" but allegedly actually comes from a Roman politician referring to the building of the Colesium - you got off completely on the wrong foot. We are, after all talking about Microsoft. So lets frame the quote in true Microsoft terms...
"If they build it, you will have no other viable choice but to use it, tolerate it, and eventually hate it."
I give MS some credit for listening to users, but generally Microsoft has for years had one key problem (that also plagues other software vendors) - over-complexity, and complete lack of common sense. Office 2007, Vista, Visual Studios gaping lack of any real Admin modules, Bob, InfoPath... The list is actually quite long where the over-intelligent folks at Microsoft have completely lost focus that ease-of-use and ease-of-understanding is what, at the bottom line, makes software great versus good, versus well, crud that we are forced to use.
If you could add up all the time users have wasted trying to decipher MS software (the Ribbon being a great example, with hundreds of other "features" being like land mines to productivity) you would likely find a few hundred lifetimes or more in wasted time.
MS may listen and its good that we try to get the message to them - but the core problem plaguing MS is the same as we just saw on Wall Street. Over-complexity with only a few ever really understanding all of any given app. For the rest of us, its endless reading, studying, and classes just to know how to use stuff that otherwise could be very simple.
If you staff a company with Rocket Scientists and then ask them to build something simple, don't be surprised when you get an "improved" pencil that just happens to have two jet engines, an on-board computer, and require two hours to write a very short note. THAT is Microsoft, and THAT is not "improvement".
There's no such thing as dumb questions, only poorly thought-out answers...