Is break-fix making a comeback?

  • In a break-fix scenario, customers contact technicians when a problem occurs, and the issue is then fixed. In contrast, MSPs proactively maintain and patch a customer's environment to prevent problems from occurring in the first place.

    MSPs are starting to offer more break-fix services, which is highlighted by an 11% increase in break-fix revenue for MSPs overall. This increase in break-fix services is attributed to several factors, including large businesses turning to MSPs to supplement their IT departments and a growing trend of staff augmentation for companies in need of personnel with the right skill sets.

    Additionally, MSPs are now offering co-managed service offerings that fall outside of their usual stack of services and are being categorized as break-fix operations. Overall, it seems that while MSPs have traditionally positioned themselves against break-fix organizations, they are now diversifying their offerings to meet the changing needs of their clients

  • Thanks for posting your issue and hopefully someone will answer soon.

    This is an automated bump to increase visibility of your question.

  • Sounds like a prelude to spam.

  • ratbak wrote:

    Sounds like a prelude to spam.

    Glad to see I wasn't the only one to think that.  I subscribed to this thread yesterday to see if the other shoe drops.

    --Jeff Moden

    RBAR is pronounced "ree-bar" and is a "Modenism" for Row-By-Agonizing-Row.
    First step towards the paradigm shift of writing Set Based code:
    ________Stop thinking about what you want to do to a ROW... think, instead, of what you want to do to a COLUMN.

    Change is inevitable... Change for the better is not.

    Helpful Links:
    How to post code problems
    How to Post Performance Problems
    Create a Tally Function (fnTally)

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