February 18, 2023 at 7:55 am
In a break-fix scenario, customers contact technicians when a problem occurs, and the issue is then fixed. In contrast, MSPs proactively maintain and patch a customer's environment to prevent problems from occurring in the first place.
MSPs are starting to offer more break-fix services, which is highlighted by an 11% increase in break-fix revenue for MSPs overall. This increase in break-fix services is attributed to several factors, including large businesses turning to MSPs to supplement their IT departments and a growing trend of staff augmentation for companies in need of personnel with the right skill sets.
Additionally, MSPs are now offering co-managed service offerings that fall outside of their usual stack of services and are being categorized as break-fix operations. Overall, it seems that while MSPs have traditionally positioned themselves against break-fix organizations, they are now diversifying their offerings to meet the changing needs of their clients
February 19, 2023 at 8:10 am
Thanks for posting your issue and hopefully someone will answer soon.
This is an automated bump to increase visibility of your question.
February 20, 2023 at 8:59 am
Sounds like a prelude to spam.
February 20, 2023 at 5:26 pm
Sounds like a prelude to spam.
Glad to see I wasn't the only one to think that. I subscribed to this thread yesterday to see if the other shoe drops.
--Jeff Moden
Change is inevitable... Change for the better is not.
March 17, 2023 at 9:27 am
This was removed by the editor as SPAM
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