Thank you Hakim. Lots of food for thought in this article. I need to follow up at home as my partner has no idea about our bills and mortgage payments etc. Equally I don't know how the TV or central heating work so I guess we both need to do a bit of knowledge-sharing 🙂
When I start new contracts I try to document everything I learn while I'm there from PC/environment set up to servers, who to talk to, and any bespoke IT processes & systems. This benefits not only the few key staff members who normally have to bring new joiners up to speed, but also me as I am very forgetful and it's good to have these documents and wiki pages to refer to from time to time.