Earlier this year I visited a customer that was using the Redgate Monitor webhook to integrate with ServiceNow. However, they were also trying to integrate in a richer way to create incidents and a richer experience.
We took that as a bit of feedback and recently released native ServiceNow integration to allow updates to incidents as status changes. Automatically.
This is part of a series of posts on Redgate Monitor. Click to see the other posts.
New Native Integration
Redgate Monitor originally only integrated natively with PagerDuty. Over time, we’ve add other ways to connect to other systems and send alerts or data to them. Slack and webhooks were available first , but recently we’ve changed.
If you click the gear icon in the upper right of Redgate Monitor, you’ll go to the configuration screen.
In here, look for the Notification settings. This likely as an “Improved” tag if you look at it in late 2025. Click this.
On the Notifications settings page, you see email settings at the top. Most customers configure this as email is still a great way to capture alerts and handle routing of info to a team.
If you scroll down then you see the other types of notifications. Slack has been there for some time, and if you click this, you see the details you can configure.
The new alert sinks are ServiceNow and Microsoft Teams. If I click the ServiceNow item, I see some details. I can enter my ServiceNow URL and the API key to connect. I can optionally also close an incident if the Alert ends. That’s always helpful.
Microsoft Teams is similar. Here I’m just sending messages, as I do in Slack. I can enter the URL, which would be for the location I want messages sent. I can optionally send a message when the Alert ends.
We still have the Webhook settings as well, so you can send to your orgs messaging system (Slack/Teams) and another location with a Webhook if you want. This might be useful for a different system or perhaps a dashboard where you are tracking information about databases.
Redgate Monitor has grown to add these new options to give you the flexibility you need to handle alerting staff about database issues.
Summary
Managing a large estate is hard, and it is incredibly helpful to have tools to organize, track, and share information. Redgate Monitor is a great platform for this, and with these new integrations, it can be used alongside existing tools to prevent you from missing any of those important alerts.
Redgate Monitor is a world class monitoring solution for your database estate. Download a trial today and see how it can help you manage your estate more efficiently.