I worked for a regional health insurer where everything had been standardized across the board - salaries, bonuses, promotions,etc.. Everyone was reviewed at the same time of year. ...

Divorcing the problem is the problem.

Efficiency doesn't make customer service better, it destroys it. The more we depend on machines, the less we depend on our human abilities. We get lazy and dummer as...

Over the last few years I have come to the conclusuin that "Management Is't". A simple Koan that is frighteningly true. Management is a group of game...