Jared,

Yes, I used the server name when i pinged and it was fast..What do you mean by the driver? Do you mean a client similar to ODBC that...

Well, it is third party app. The app's connection file contain just basic information like the server name, database instance name, user, psw etc. I cant see the exact connection...

The application is installed in the client PC. There is a specific connection file provided/configured by this app to connect with the database.. I can connect to the db...

Ping time to the database server is 1 ms or less.