One thing I can think of is if they were granted access to the database?  You can make the default DB a DB that they don't actually have access to view. ...

It's been a while since I used a similar situation but I believe you will have 2 virtual SQL server names and one virtual cluster name.  In our case we...

I have used a software product called Spotlight.  It is made by Quest Software.  You can find all of their database management products here: http://www.quest.com/database%5Fmanagement/

Spotlight (since I've used it)...

In my previous job, we did something very similar.  The retry seemed to work pretty well for us.  I can't recall how long the interval was, but I would think...

If you don't have tsadmin on your xp machine (like me) you might try using xp_cmdshell in QA to run a command line to check who's on and reset them. ...

sp_resetstatus requires you to restart the SQL Server service, was that done when it didn't seem to work for you?

Try a restore labelonly on the file and check the familycount column that it returns to see if it is more than one and then check the familysequencenumber to see...