Thankyou for your input. I have been a door mouse in this list but I want to say YES. I agree with your view.
I always treat all my direct customers and internal work staff exactly like I want to be treated. This has worked very well for myself over the (43) years.
And if the internal staff cannot get back to me in a timely manner then it does get reported and if need be even the next level up from that until someone informs the other party to, as they say in Australia, 'Pull your head out and smell the roses' Because that sort of attitude does not belong in any work environment.
Technical Account Manager