Good job Gail, staying with the issue shows your Professionalism, big time.
I am sure the DBA community is reading and following along, so even if your efforts are not appreciated, hang in there.
Granted, this is a really stressful situation Newbie is in, but if a company is still using version 7, for whatever reason, and you are the DBA there, you need that job, now you have this problem that was in the making for God knows how long, what else can you say?
Its obvious you are not guessing, and everyone here respects your valuable input, but don't give up.
Maybe, just maybe there is something else, to fix Newbies' problem, because as they say, 'There, but for the Grace of God ...'