SQL 2012 Install silently fails after term acceptance
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I need some help please. I've obviously hosed up an install of SQL Server. I tried uninstalling it. Had some problem with services remaining behind, then removed those registry keys to kill the services. Now when I try and run the install, it goes all the way through asking for the product key and having me accept the terms, then nothing happens. I can't figure out the issue.
The logs are attached, but here are some details that are the closest I can see to errors.
SQLSetup_1.log
07/08/2015 14:32:02.349 Attempting to run workflow COMPONENTUPDATE07/08/2015 14:32:02.349 Attempting to launch process D:\SQLServer2012EE_SP1-V3000_X64-NEW\x64\ScenarioEngine.exe
07/08/2015 14:33:43.215 Process returned exit code: 0x00000000
07/08/2015 14:33:43.215 Workflow COMPONENTUPDATE returned exit code: 0x00000000
07/08/2015 14:33:43.215 Attempting to launch user requested workflow locally
07/08/2015 14:33:43.215 Attempting to find local setup.exe
07/08/2015 14:33:43.215 Local bootstrap folder path: (null)
07/08/2015 14:33:43.215 Local ScenarioEngine.exe full path: (null)SQLServer2012\x64\ScenarioEngine.exe
07/08/2015 14:33:43.215 Media source: D:\SQLServer2012EE_SP1-V3000_X64-NEW\
07/08/2015 14:33:43.215 Install media path: D:\SQLServer2012EE_SP1-V3000_X64-NEW\x64\setup\
07/08/2015 14:33:43.215 Media layout: Full
07/08/2015 14:33:43.215 Attempting to get execution timestamp
07/08/2015 14:33:43.215 Timestamp: 20150708_143026
07/08/2015 14:33:43.215 Attempting to run user requested action from local ScenarioEngine.exe
07/08/2015 14:33:43.215 Attempting to launch process (null)SQLServer2012\x64\ScenarioEngine.exe
07/08/2015 14:33:43.215 Error: Failed to launch process
07/08/2015 14:33:43.230 Error: Failed to launch local ScenarioEngine.exe: 0x80070003
......
07/08/2015 14:33:43.309 Saved .Net security policy file
07/08/2015 14:33:43.309 Attempting to release setup mutex
07/08/2015 14:33:43.309 Setup mutex has been released
07/08/2015 14:33:43.309 SQM key not found
07/08/2015 14:33:43.309 Setup closed with exit code: 0x80070003
07/08/2015 14:33:43.309 ======================================================================
SQLSetup.log
....07/08/2015 14:29:30.205 SQM key not found
....
All the rules passed successfully. I tried both a GUI and a scripted install, but the install fails in the same place. I also attempted to fix the install per directions I found here on Google, but that didn't work either. I'm at a loss as to what to do.
I don't see anything SQL Server specific in the Event Viewer Application & System logs. Where else can I look for install problem details?
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Okay, I think I've figured out part of the problem. The SQL Server 2012 Setup Files are still partially installed. There were two versions in the Programs and Features and I must have uninstalled them in the wrong order. The one that's left won't uninstall because it's looking for the sqlsupport.msi. Even though I point it to the sqlsupport.msi file on the box, it keeps telling me it doesn't exist.
And when I try to run the sqlsupport.msi from Explorer, it tells me there is a "more current" version out there and it can't run this version. That tells me that these are the SP2 setup files and that's what is causing the SP1 install to crap out in mid install.
Nothing I've tried seems to remove these files from the Programs and Features panel. It keeps erroring out when I try uninstall and repair doesn't work.
Any thoughts on how I can get the bits removed? I'm thinking this is a registry fix, but Google won't point me to specific keys for this.
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I had an issue like this once why setting up a new desktop. I ended up reinstalling Windows and everything else. 🙁
Alvin Ramard
Memphis PASS Chapter[/url]All my SSC forum answers come with a money back guarantee. If you didn't like the answer then I'll gladly refund what you paid for it.For best practices on asking questions, please read the following article: Forum Etiquette: How to post data/code on a forum to get the best help[/url]
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Alvin Ramard (7/9/2015)
I had an issue like this once why setting up a new desktop. I ended up reinstalling Windows and everything else. 🙁If the OS needs reinstalling, I have to send the box back up to corporate. I am looking for every other option I can try before resorting to the OS rebuild.
We don't get to rebuild stuff ourselves.
EDIT: I am adding this link for my own future reference. I used this to fix the Upgrade Advisor. Unfortunately, it's not working on the Setup Files. I am, however, upgrading my desktop's install of SQL 2012 to SP2 as we speak in the hopes that I can grab the sqlsupport.msi from that and copy it over to the server.
We'll see if that works.
EDIT EDIT: Added the vbs script as an attachment. Just remove the ".txt" from the file before you run it.
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Unfortunately, the version of SQL I had didn't come with an install option that would tell it to ignore everything and just install anyway.
I couldn't uninstall because it wasn't installed, but I couldn't run the install because it was already installed. :crazy:
Alvin Ramard
Memphis PASS Chapter[/url]All my SSC forum answers come with a money back guarantee. If you didn't like the answer then I'll gladly refund what you paid for it.For best practices on asking questions, please read the following article: Forum Etiquette: How to post data/code on a forum to get the best help[/url]
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Alvin Ramard (7/9/2015)
Unfortunately, the version of SQL I had didn't come with an install option that would tell it to ignore everything and just install anyway.I couldn't uninstall because it wasn't installed, but I couldn't run the install because it was already installed. :crazy:
Yep. Pretty much.
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Quick questions, what is the .Net version on the box? Can you install the latest .Net if not already there? It's just a hunch but have the latest (4.6) on a test box on which I'm running SQL Server 2000 and every version after up to and including 2016 preview. No problem banging the instances on and off, have to do that quite frequently as the system has limited drive space. Just wondering what the problem really is in your case. Could it be that you don't have the privileges needed? Is the OS 2012 R2? As a last resort, have you tried to threaten the box with a LAMP installation CD:-D
😎
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Brandie Tarvin (7/9/2015)
EDIT: I am adding this link for my own future reference. I used this to fix the Upgrade Advisor. Unfortunately, it's not working on the Setup Files. I am, however, upgrading my desktop's install of SQL 2012 to SP2 as we speak in the hopes that I can grab the sqlsupport.msi from that and copy it over to the server.We'll see if that works.
VICTORY! The setup files uninstalled!
Now to reboot and see if I can run the installer.
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Eirikur Eiriksson (7/9/2015)
Quick questions, what is the .Net version on the box? Can you install the latest .Net if not already there? It's just a hunch but have the latest (4.6) on a test box on which I'm running SQL Server 2000 and every version after up to and including 2016 preview. No problem banging the instances on and off, have to do that quite frequently as the system has limited drive space. Just wondering what the problem really is in your case. Could it be that you don't have the privileges needed? Is the OS 2012 R2? As a last resort, have you tried to threaten the box with a LAMP installation CD:-D😎
It's a good question, which I will look into if my current brainstorm doesn't work.
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Thanks for posting the uninstall information. I'm going to be setting up a new 2012 cluster soon. I hope I don't run into the same thing.
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Ed Wagner (7/9/2015)
Thanks for posting the uninstall information. I'm going to be setting up a new 2012 cluster soon. I hope I don't run into the same thing.You are welcome, and I hope you don't run into this either.
I have edited a few of my above posts, adding the VSB script and the picture of the error for future reference. I am currently running an attended script install for SQL hoping very much that I can get the shared features installed on the D: drive instead of the C: drive. And wouldn't you know, I've gotten past my last pain point. I am now currently at Setup Support Rules, which is progress.
YAY!
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Grrr. It's still trying to install the shared features in the C: drive.
Oh, well. I think at this point I won't fight it. But it annoys me that it will fill up the C: drive with service packs and updates.
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YAY! I am reinstalled with both SP1 and SP2. So far, so good.
For those following this saga, there are two other threads that tie into this. The first was my services problem here, and the second was my still-unanswered quest for registry keys here. For the record, I still intend to find these registry keys, but I also intend to do it later on a non-work machine.
FYI: I really don't like the fact that 2012 renames the Reporting Databases with the instance name appended to it. That causes all sorts of issues with the portability of code between environments.
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