November 16, 2005 at 2:34 pm
I have the query below
select count(*), to_char(entry_time, 'YY-MON')
from .table_act_entry ta, table_case tc
where ta.act_entry2case = tc.objid
and addnl_info like '%to Queue CIS - Data Cleanup%'
and x_software_system = 'CIS'
group by to_char(entry_time, 'YY-MON')
order by 2;
Which returns a desired result. I now need to attach another table which tracks whether the event is "open" or "Closed" I then need to calculate the time from opening and closing and add all the time out across the multiple cases which the above query returned. I'm sure this is confusing, but if any one can translate this with the above and below info, I'd appreciate it.
Extra table = table_condition. Field in table_condition = condition (returns "open" or "closed")
Time is calculated in the table - table_act_entry with the field of entry_time.
output for the above currently looks like below
COUNT(*) TO_CHA
--------- ------
1 05-JAN
9 05-JUL
5 05-JUN
4 05-MAR
3 05-MAY
4 05-OCT
4 05-SEP
So in July of 2005, there was 9 cases which will have open and close times that need to be calculated then added up to get a total time. So desired output would be like below.
Jan. 00:45:34
Feb. 03:23:43
Mar. 12:14:54 etc.
November 16, 2005 at 9:47 pm
Take a look at the datediff() function.
Joe
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