True their customer service lackey did not seem to understand. In truth I bet this is FAR more common than the cases exposed. Discovery is likely close to impossible in many cases. I'd never rent my home out, I'd never stay in situations like this. No matter how strict the company may get, most cases will never be detected.
Interestingly too, though is that this was in Ireland, apparently GPDR did not help much.
Owners of exotic cars have a concern about parking valets going nuts (true, I was once unexpectedly a passenger in a situation like hat). When interior recording was added to the security system of Corvettes, GM had to later disable it because it was illegal in many places.
-- FORTRAN manual for Xerox Computers --