March 8, 2016 at 6:56 am
At my previous gig, I managed to automate away 120 man-hours a week of repetitive tasks. They had people creating email receipts for payment by hand, which was about half of that, as well as having to manually change account statuses every day, which was about an hour per day of work. The crm they were using was an old .net application with almost no automation capabilities, so I built a set of scripts to automate as many things as I could. unfortunately, this led to a number of people no longer having enough work to do, and resulted in half of the 10 person company losing their jobs over the course of 6 months. Eventually, I ran out of work to automate, and was told if I wanted to keep my job there, I would have to switch over to doing what everybody else at the company did - making debt collection calls. I ran for the hills as soon as I was told that.
March 10, 2016 at 4:41 pm
Good article. Fully agree.
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