Andy, sorry, I've been working in IT for closing in on 30 years, so I've been through several organizations and seen even more high dollar management people in action.
I digress from the kitchen question to explore the management issue, and I promise this will be my last OTP but-
Again sorry, but I think management publications are usually a big load or s..omething. They basically exist to repeat variations of steps in the rain-dance. Sometimes it rains and sometimes it doesn't, but when it doesn't rain the debate ends up being about whether you held the red beads in the wrong hand, not that the rain dance doesn't have anything to do with whether it will actually rain or not, and so doing the rain dance was a waste of time and money. And no one is allowed to talk about the fewlishness of it all, because the responsible person might not get their bonus and/or promotion.
The best management consulting scam I've seen to date was this thing called the Fish Philosophy, which basically told management that they were all "Awesome, yeah!" and that if the employees weren't deliriously happy no matter what, it was the employees fault that they weren't happy, and they better start getting happy or the pink slip cannon should start targeting those troublemakers. One bad apple right?
So basically it said to management that they should continue the beatings until morale improved, and if you're in management at an organization that is fairly miserable to work for, offering support and justification like this is like offering a crack addict a free hit off the pipe.
Wow, I'm starting to think I might possibly be a little bit jaded.
And sooooooooooo sorry again, but I have my reasons.