April 13, 2010 at 11:41 pm
i am new to DBA? Can any one heip me how tickets as generated and on which base they are going to assigen to DBA persons.what is the IM(incident management)?
i request you plz give me the answer
April 14, 2010 at 12:23 am
IM for SQL Servers?
whoaw...this is a long list....
Think about it this way.... any incident that could directly or indirectly affect SQL Server, Databases, logins, tables, Sp's, views, Reports, access control, jobs, capacity, response times....
Good place to start, is to use the perf mon monitor, see all the counters you can enable for SQL Server.
Use them, and then the rest will come to you...
let us know... 😀
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This thing is addressing problems that dont exist. Its solution-ism at its worst. We are dumbing down machines that are inherently superior. - Gilfoyle
April 14, 2010 at 9:05 am
vijay82 (4/13/2010)
i am new to DBA? Can any one heip me how tickets as generated and on which base they are going to assigen to DBA persons.what is the IM(incident management)?
Most companies use some monitoring/ticketing system like Remedy.
In short...
- Items to be monitored are defined... like host computers and databases.
- Assignee teams/individuals are defined... like Systems Admins and it's members, DBA Team and its members.
- Alerts are defined... like host computer must be alive, database must be responsive.
- Alerts are assigned to Assignee teams/individuals like... XXX Database to DBA Team
So... when XXX Database goes down a ticket is open against DBA Team, usually assigned to primary (or oncall) individual at the time the issue happens.
Hope this clarifies.
_____________________________________
Pablo (Paul) Berzukov
Author of Understanding Database Administration available at Amazon and other bookstores.
Disclaimer: Advice is provided to the best of my knowledge but no implicit or explicit warranties are provided. Since the advisor explicitly encourages testing any and all suggestions on a test non-production environment advisor should not held liable or responsible for any actions taken based on the given advice.Viewing 3 posts - 1 through 3 (of 3 total)
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