Error Installing SQL 2008 x64 Setup Support Files

Question

Error Installing SQL 2008 x64 Setup Support Files

JohnnyDBA

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Points: 6355
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September 10, 2009 at 7:59 am

#210627

I'm trying to install SQL Server 2008 x64 on a 64-bit install of Windows Server 2008. When I get to the point where the installer wants to run the Setup Support Files, it fails out with the following message:
Unable to open Windows Installer file '\x64\setup\sql_engine_core_inst_loc_msi\1033\sql_engine_core_inst_loc.msi
Followed by
Windows Installer error message: The system cannot open the device or file specified.
I've looked online and have seen people with a similar issue but no resolution. Microsoft suggests it may be an antivirus issue but the server is new and we haven't installed the antivirus software yet: http://support.microsoft.com/kb/970667
I can confirm that the file is in the path specified. I can also confirm that the installer seems to be corrupted because when I double click on it I get a message saying it can't be opened.
The installation files were extracted directly from an .iso downloaded off of MSDN just yesterday.
Could it be a bad build? Is there is some way to skip this part of the installation?
Any help would be appreciated.
John

Viewing 15 posts - 1 through 15 (of 16 total)

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JohnnyDBA SSCertifiable Points: 6355 More actions · Answer 1

So I found this article http://blogs.msdn.com/psssql/archive/2008/09/30/how-to-fix-your-sql-server-2008-setup-before-you-run-setup.aspx that I thought would fix the issue, but I applied the x64 SP1 and then the x86 CU1 for SP1 (there was no x64 version). I saw that the Programs and Features had Setup Support Files there yet the installation still tries to install it and fails.

I just don't even know what to say about this... someone please help...

umar iqbal SSCommitted Points: 1703 More actions · Answer 2

seem s more like installer issue. probably install installer again? you can try through .bat. check com objects also.

:crazy: :alien:

Umar Iqbal

umar iqbal SSCommitted Points: 1703 More actions · Answer 3

inside there try .bat instead of bat. chekc event viewer and see if you see any more error. i am assumin gu have admin rights on box. and check this stie also..

http://support.microsoft.com/kb/834549

:crazy: :alien:

Umar Iqbal

JohnnyDBA SSCertifiable Points: 6355 More actions · Answer 4

If it helps I'm trying to install the Developer edition.

I don't want to go unnecessarily deep into the installer process to try to solve this. If there's some way I can command line install it and skip the Setup Support Files part I'd like to know how to do that.

Thanks,

John

JohnnyDBA SSCertifiable Points: 6355 More actions · Answer 5

I tried re-installing the 4.5 installer earlier, that didn't seem to help. Also, if I double click the referenced installer file I get

This installation package could not be opened. Contact the application vendor to verify that this is a valid Windows Installer package.

John

JC-3113 SSCrazy Eights Points: 8371 More actions · Answer 6

Hi Folks

was there ever a reolution to this ?

Thanks

Jim

AKP SSCommitted Points: 1753 More actions · Answer 7

I think, first you need to clean earlier attempts from control panel, Then install Windows Installer first, Then install .Net Framework 3.5.1 separately as a prerequisite step to the SQL Server installation when installing on Windows 2008 R2. Then go for SQL installation.

I did successful installation of SQL 2005/2008 ENT 64 bit on Windows 2008 R2 64 bit.

More you can find here: http://support.microsoft.com/kb/955725/EN-US

Thanks

AKP

JC-3113 SSCrazy Eights Points: 8371 More actions · Answer 8

Hi AKP

i passed all my pre-requisite checks

al those apps are installed

it happens when i click on install that i get the error

Thanks

Jim

AKP SSCommitted Points: 1753 More actions · Answer 9

can you post the screenshot of that error message ? what privileges you have with the installation account ?

Thanks

AKP

JC-3113 SSCrazy Eights Points: 8371 More actions · Answer 10

Hi AKp

i have admin rights on the server (full permnissions)

do not know how to post a screen shot

but here is the text:

*****************

The following error has occurred:

Unable to open Windows Installer file

'E:\Software_Installations\SQLServer_2008\x64\setup\sql_engine_core_inst_msi\sql_engine_core_inst.msi'.

Windows Installer error message: The system cannot open the device or file specified.

Click 'Retry' to retry the failed action, or click 'Cancel' to cancel this action and continue setup.

*****************

Jim

AKP SSCommitted Points: 1753 More actions · Answer 11

I think your source(Installation file) is got corrupted. Try to download fresh copy of sql 2008 or use different copy of sql sever 2008 software and try it again.

I hope you can install.

Thanks

AKP

JC-3113 SSCrazy Eights Points: 8371 More actions · Answer 12

Hi AKP

well it doesn'tt surprise me as i have already had one corrupted file in the iso and it was replaced to fix one problem.

i wonder how many more files are bad ?

Thanks

I will ask the admin person to get a new download

Jim

Perry Whittle SSC Guru Points: 234040 More actions · Answer 13

Hi

try installing the following file first then re run setup

'E:\Software_Installations\SQLServer_2008\x64\setup\sqlsupport.msi

-----------------------------------------------------------------------------------------------------------

"Ya can't make an omelette without breaking just a few eggs"

JC-3113 SSCrazy Eights Points: 8371 More actions · Answer 14

Hi Perry

no luck:

The installation package could not be opened

Contact the application vendor to verify that this is

a valid Windows Installer package.

Thanks

Jim

Error Installing SQL 2008 x64 Setup Support Files

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