Does anyone have a sample SLA for a SQL Server DBA? I need one to use a template...
An SLA is something that you need to get from your manager and/or users. The DBA is not the one who determines how much down time is acceptable, how much data loss is acceptable and what the query response time should be. Those are all something that the users of the system should be telling you.
Microsoft Certified Master: SQL Server, MVP, M.Sc (Comp Sci)
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