Does anyone have an example SLA?

  • Hi,

    Does anyone have a sample SLA for a SQL Server DBA? I need one to use a template...

    Thanks,

    Ron

  • google was my friend on this one:

    searched for "SLA example" an these are the first two that seemed relevant to me:

    http://articles.techrepublic.com.com/5100-10878_11-1048632.html

    http://www.4-consulting.com/it-projects2/4CL_SLA.htm

    Lowell


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  • http://lmgtfy.com/?q=sla+%22sql+server%22+site%3Ablogs.msdn.com

    SQL = Scarcely Qualifies as a Language

  • rsteckly (8/9/2009)


    Does anyone have a sample SLA for a SQL Server DBA? I need one to use a template...

    An SLA is something that you need to get from your manager and/or users. The DBA is not the one who determines how much down time is acceptable, how much data loss is acceptable and what the query response time should be. Those are all something that the users of the system should be telling you.

    Gail Shaw
    Microsoft Certified Master: SQL Server, MVP, M.Sc (Comp Sci)
    SQL In The Wild: Discussions on DB performance with occasional diversions into recoverability

    We walk in the dark places no others will enter
    We stand on the bridge and no one may pass
  • GilaMonster - Sunday, August 9, 2009 12:37 PM

    rsteckly (8/9/2009)


    Does anyone have a sample SLA for a SQL Server DBA? I need one to use a template...

    An SLA is something that you need to get from your manager and/or users. The DBA is not the one who determines how much down time is acceptable, how much data loss is acceptable and what the query response time should be. Those are all something that the users of the system should be telling you.

    Did you solve this issue ? I have the same problem...

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