November 24, 2011 at 10:28 am
I'm asking folks here because I have searched online for a resolution, without success. I have a pc with two DVD-RW devices. I cannot burn CDs or DVDs on either unit. I CAN read CDs and DVDs on either drive. One drive is a sata device, and the second drive is an older pata device. You're probably wondering why I am using two -- I first tried using the sata device and I added the additional unit just to see if it would work. I've deleted the devices, and reinstalled the devices in device manager.
As I mentioned earlier, both units are recognized as DVD-RW according to the desktop icons, the device manager, and msinfo32 tool. I am using Windows 7 Enterprise with SP 1. The pc is a Dell Optiplex GX620.
I've tried simply copy/burning data, and I've also tried using Aimersoft DVD software. I've used Microsoftfixit DVD software and no problems were detected.
Any suggestions would be most appreciated!
November 24, 2011 at 11:23 am
Your DVD drive is writeable if the door on your dvd player/recorders has an RW on the door. If it isn't there then you probably have DVD player/CD burners.
November 24, 2011 at 12:33 pm
Yes, both drives do have 'RW' etched on the face. Also the models are:
Drive 1: NEC DVD-RW ND-3540A ATA device
Drive 2: Optiarc DVD-RW AD-7260S ATA device
This has proven to be a mystery for me -- I haven't run into this before...
November 24, 2011 at 12:42 pm
Which version of Windows are you running?
Did you check whether there is a newer version of BIOS for the machine?
November 24, 2011 at 1:28 pm
Good point; i rechecked to be sure my info is correct:
Windows 7 (x86) SP 1 build 7601
the bios version is A11. As far as I know, this is the latest available version for this hardware.
November 24, 2011 at 1:41 pm
I will get back to you tomorrow morning -- it is time to do the Thanksgiving ritual.
November 24, 2011 at 1:46 pm
Same here...Thanks for the help, and I hope you enjoy a great Thanksgiving!! 🙂
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