I agree with you both. You make good points, Jonathan. I work in one of my state's largest state government departments. We were not prepared for COVID. It has been a painful learning experience, in many respects. We weren't prepared for having people work from home, that's taken a long time to address. Also, we had to put up a contact tracing and contact registration systems very quickly. Initially the Governor wanted the contact registration website and database system up within 48 hours, which was impossible to do. I'm not criticizing her, but it shows how little people outside of IT understand the complexities taht they ask for. It took us about a week of long nights, of which I was a part, to do it, but it got done.
Like many businesses, both inside and outside of government, we weren't prepared for this. I believe a lot of it was due to the prevailing pre-pandemic attitude in my state by all employers, both in the public and private sectors, of not trusting their employees to work from home. So, when it became necessary, there was a lot of, "Oh, no!!" and lengthy delays. This pandemic has resulted in a lot of changes by everyone, in my state. However, if I'm honest I think it's like a 100-year flood. We've not seen anything like this since the Spanish Flu epidemic of 1918. One can see how it is easy to be complacent if drastic changes don't happen that often. Nevertheless, I wish we had been better prepared.
Kindest Regards, Rod Connect with me on LinkedIn.