Very interesting editorial and comments!

This actually plays right into something I'm doing now. In addition to my full-time IT job, I also teach part-time at a small business school. This module (my school's equivalent of a semester), I'm teaching a class called "Office Information and Management Systems." One of the big topics of discussion is how technology has changed the workplace. I've discussed with my class how the office has changed, and how technology has affected that change -- going from typewriters, file cabinets, and switchboard operators to email, databases, and automated phone systems. Talk about a paradigm shift.