It's real simple, Ron... [font="Arial Black"]MIL-TP-41[/font] which stands for "Make It Like The Print For Once". Another way of putting it is "Say what you do and then do what you say". If you claim to have a 1 hour response time on a 24/7 basis, then you'd better have a 1 hour response time on a 24/7 basis. And, if you're doing backups remember that backed up data NEVER saved anyone's DB... only RESTORED data did. If you claim to be a pro, you'd better act like one from womb to tomb and be able to meet or exceed whatever contract items are in the contract and a couple of more to boot.

I'll also admit that it's a tough job...