'Telecommuting' and 'remote support' are actually one and the same. The only minor difference is the duration of time spent on the remote connection. All of this ado about telecommuting and security is balderdash. If there was such a great concern then corporate America would 'yank' all remote support activities <period> However if they did, then it would probably lead to fuller employment in the IT sector, maybe even a shortage of qualified staff. I say this because then corporate America would then have to staff 3 shifts instead of 1 - so much for doing more with less !

By the way, I've had limited telecommuting for the last 8 years and had remote support access for over 15+ years. I even spent 3 hours this last weekend online doing support !

So how about it corporate America - make our lives easier and fuller - staff 24x7 !!!