Part of the problem you were running into was your choice of using PIVOT instead of the more flexible CROSS TAB, which Luis used.
- PIVOT is limited to aggregating a single attribute, but you want to aggregate TWO attributes (CallCount and Duration).
- PIVOT can only reference one expression for the column definitions, but you needed to reference two (CallType and Duration).
I tend not to use PIVOT at all, because of these limitations.
Drew
J. Drew Allen
Business Intelligence Analyst
Philadelphia, PA