In my very humble opinion, Mr. Joel Gascoigne handled things absolutely perfectly. Even though I don't use Buffer, the man and the company he represents have earned an incredible amount of respect from me. Very well done, Mr. Gascoigne.

It's a real shame that more people don't take such ownership problems in the world of IT. There are a quite a few companies that I've had to deal with in the past that haven't taken such ownership and I refuse to deal with them anymore even those that are "the only show in town".

Now, if we could just get politicians and other public servants to take the same ownership. 😉 No, not holding my breath for that one.

Shifting gears, outstanding article, Mr. Mitchell. It's a rare thing that people recognize such failures as the awesome success that they actually are.