• changing the service accounts used will invalidate the encryption key. I suspect you have now lost your authentication information which means you might as well go ahead and delete the existing key and create a new one. Make a backup of the key to disk before you delete it, just in case. When you make the key, remember the security password you use. You will need to use that if you restore it.

    Thank-you,
    David Russell
    Any Cloud, Any Database, Oracle since 1982