I also downloaded a trail of this product and wasn't impressed at all. It reports very basic information that's not that much useful. Development work and interface of this product seems very basic. e.g. In server Manger menu you can still see the record 1,2.. etc. in the bottom. Seems like very basic VB form.

I also ran into many problems setting this up. And yes, I always got email from Pearl quickly, so respons is quick enough.