When we became an extension of our main company's global contract with this particular supplier, there was a honeymoon phase of about 8 months where I got calls and follow ups.
Now, there's nothing. What we only have left are the deep discount for purchase of their equipment. I am thankful the servers have no hardware problems. Nowadays, they are quite powerful with lots of hard drive space. Our SQL2005 runs very, very well on 2-year old hardware.
Unfortunately, so does the higher needs of certain OS and systems. One in particular, an antivirus which is bloated and hangs our server twice a week regularly. There, our server supplier could not help us.
Otherwise, I am pleased with the server hardware and the discounts.