November 19, 2025 at 12:00 am
Comments posted to this topic are about the item The case for "Understanding our business" training
November 19, 2025 at 1:08 pm
Since I wrote the original draft, I put the idea to our COO. They have started to build a program of "Understanding our business" training. I wasn't expecting such a positive reaction, nor such a rapid one.
Some of us have volunteered to be guinea pigs to ensure that the material for the courses conveys what it is supposed to, and in the form that is easily understood. Yesterday, I had my 1st guinea pig session that covered the following
The session showed me a completely different perspective of what, how and why we do things.
We technical people are not just going to be passive recipients. Seniors, principals and architects are expected to contribute back too.
It's going to be hard work, but I am looking forward to it.
November 19, 2025 at 2:17 pm
This needs to be preached from the mountaintop.
After years in the technical trenches I have finally advanced to a manager role, and I am truly shocked at how much I don't yet understand about how the business operates. It wasn't from a lack of knowledge so much as a lack of opportunity -- nobody ever thinks that a DBA needs to understand what a front-line person deals with, or a call centre manager, or a marketing specialist.
And yet we still sigh, "[they] need to understand databases, then we won't have to deal with unreasonable demands."
I'm going to prioritize organizational acumen with my team. There's no way we can do our jobs properly without some understanding of how others do theirs.
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