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Issue saving files


Issue saving files

Author
Message
tonydcarman
tonydcarman
Grasshopper
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Group: General Forum Members
Points: 18 Visits: 5
We have a major issue with Flexi. Thanks in advance for
any assistance. I have included information below
pertaining to the problem:

The issue we are having:
FlexiSIGN-PRO Cloud has stopped working. It freezes up
when saving large files back to the server. It happens on
all 7 workstations all day every day. I have included
information on the server and workstations below. See
Topology. I have also pulled the Windows event errors for
applications on the workstation and server. See relative
sections below.

The exact error message seen on the workstation with
screenshot:
https://drive.google.com/file/d/0BzcUkN9mPbz0bGJZM2UxODFO
dmM/edit?usp=sharing

A problem caused the program to stop working correctly.
Windows will close the program and notify you if a
solution is available.

Location user was saving file to when this error popped
up: M:\Mimaki\DATA 2013\Rod Iron Rod\Joses truck
File type: (FlexiSIGN-PRO file type)
Size of file: 120544 KB file (117.71875 M B)


Directory for Flexi on the workstations:
"C:\Program Files (x86)\SAi\SAi Production Suite
Cloud2\Program\App.exe"
"C:\Program Files (x86)\SAi\SAi Production Suite
Cloud2\Program\"

Mapped drive to data server:
Mimaki (\\DATASERVER) (M


Topology:
https://drive.google.com/file/d/0BzcUkN9mPbz0V3JSMjNrd1Bj
a1E/edit?usp=sharing

Server specs: Windows Server 2003 R2 with Service Pack 2,
processor is Xeon X3220 2.4 GHz, and 4 Gb RAM
All workstations have the following specs: Windows 7
Professional, processors are Xeon E5345 2.33 GHz dual-
core, and 16 Gb of RAM

WORKSTATION - Windows errors for applications under
Windows Event Viewer (last 8 days shown):
Several are related to SAi

Level Date and Time Source Event ID Task Category
Error 11/7/2013 10:39:32 AM SideBySide 59 None
"Activation context generation failed for ""c:\program
files (x86)\SAi\sai production suite
cloud\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/7/2013 10:39:19 AM SideBySide 59 None
"Activation context generation failed for ""c:\program
files (x86)\SAi\sai production suite
cloud2\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud2\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/7/2013 8:07:54 AM Microsoft-Windows-WMI 10 None
"Event filter with query ""SELECT * FROM
__InstanceModificationEvent WITHIN 60 WHERE
TargetInstance ISA ""Win32_Processor"" AND
TargetInstance.LoadPercentage > 99"" could not be
reactivated in namespace ""//./root/CIMV2"" because of
error 0x80041003. Events cannot be delivered through this
filter until the problem is corrected."
Error 11/6/2013 10:24:10 AM SideBySide 59 None
"Activation context generation failed for ""c:\program
files (x86)\SAi\sai production suite
cloud\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/6/2013 10:23:59 AM SideBySide 59 None
"Activation context generation failed for ""c:\program
files (x86)\SAi\sai production suite
cloud2\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud2\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/6/2013 9:41:06 AM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/6/2013 9:40:50 AM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud2\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud2\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/6/2013 8:04:27 AM Microsoft-Windows-WMI 10 None
"Event filter with query ""SELECT * FROM
__InstanceModificationEvent WITHIN 60 WHERE
TargetInstance ISA ""Win32_Processor"" AND
TargetInstance.LoadPercentage > 99"" could not be
reactivated in namespace ""//./root/CIMV2"" because of
error 0x80041003. Events cannot be delivered through this
filter until the problem is corrected."
Error 11/5/2013 5:52:40 PM Application Error 1000 (100)
"Faulting application name: SETUP.EXE_InstallShield (R),
version: 10.50.0.125, time stamp: 0x4178b4a2
Faulting module name: iuser.dll, version: 10.50.0.125,
time stamp: 0x4178b3ca
Exception code: 0xc0000005
Fault offset: 0x00012145
Faulting process id: 0xf80
Faulting application start time: 0x01ceda81c89a2331
Faulting application path: C:\Users\Sign
Solution2\Desktop\SAi_Installer_LMFWPMF4VNCL\install\SETU
P.EXE
Faulting module path: C:\Program Files (x86)\Common
Files\InstallShield\Professional\RunTime\10\50\Intel32\iu
ser.dll
Report Id: 5a9a4da6-4675-11e3-8e52-001c23c494d4"
Error 11/5/2013 5:34:10 PM Microsoft-Windows-WMI 10 None
"Event filter with query ""SELECT * FROM
__InstanceModificationEvent WITHIN 60 WHERE
TargetInstance ISA ""Win32_Processor"" AND
TargetInstance.LoadPercentage > 99"" could not be
reactivated in namespace ""//./root/CIMV2"" because of
error 0x80041003. Events cannot be delivered through this
filter until the problem is corrected."
Error 11/5/2013 9:48:59 AM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/5/2013 9:48:48 AM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud1\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud1\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/5/2013 8:04:37 AM Microsoft-Windows-WMI 10 None
"Event filter with query ""SELECT * FROM
__InstanceModificationEvent WITHIN 60 WHERE
TargetInstance ISA ""Win32_Processor"" AND
TargetInstance.LoadPercentage > 99"" could not be
reactivated in namespace ""//./root/CIMV2"" because of
error 0x80041003. Events cannot be delivered through this
filter until the problem is corrected."
Error 11/4/2013 8:39:36 AM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/4/2013 8:39:24 AM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud1\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud1\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/4/2013 8:02:28 AM Microsoft-Windows-WMI 10 None
"Event filter with query ""SELECT * FROM
__InstanceModificationEvent WITHIN 60 WHERE
TargetInstance ISA ""Win32_Processor"" AND
TargetInstance.LoadPercentage > 99"" could not be
reactivated in namespace ""//./root/CIMV2"" because of
error 0x80041003. Events cannot be delivered through this
filter until the problem is corrected."
Error 11/2/2013 4:16:28 PM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/2/2013 4:16:12 PM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud1\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud1\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/2/2013 3:47:35 PM Microsoft-Windows-WMI 10 None
"Event filter with query ""SELECT * FROM
__InstanceModificationEvent WITHIN 60 WHERE
TargetInstance ISA ""Win32_Processor"" AND
TargetInstance.LoadPercentage > 99"" could not be
reactivated in namespace ""//./root/CIMV2"" because of
error 0x80041003. Events cannot be delivered through this
filter until the problem is corrected."
Error 11/1/2013 8:54:34 AM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/1/2013 8:54:22 AM SideBySide 59 None "Activation
context generation failed for ""c:\program files
(x86)\SAi\sai production suite
cloud1\Program\HSPrinterUI.dll"".Error in manifest or
policy file ""c:\program files (x86)\SAi\sai production
suite cloud1\Program\HSPrinterUI.dll"" on line 1. Invalid
Xml syntax."
Error 11/1/2013 8:03:53 AM Microsoft-Windows-WMI 10 None
"Event filter with query ""SELECT * FROM
__InstanceModificationEvent WITHIN 60 WHERE
TargetInstance ISA ""Win32_Processor"" AND
TargetInstance.LoadPercentage > 99"" could not be
reactivated in namespace ""//./root/CIMV2"" because of
error 0x80041003. Events cannot be delivered through this
filter until the problem is corrected."

SERVER - Windows errors for applications under Windows
Event Viewer:

Hanging application explorer.exe hang module hungapp
version 0.0.0.0 hang address 0x00000000
Date 10/3/13 3:42 PM
Cat 101 Error Event ID 1002

.NET Runtime Optimization Service
(clr_optimization_v2.0.50727_32) Tried to start a service
that wasn’t the latest version of CLR Optimization
service. Will shutdown.
Date 10/11/13 2:35 AM
Cat None Error Event 1103

Thanks in advance for your help.

Regards,

SundayMorningSidewlk
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