Hello. We have an AD account set up which we use to run our Reporting Services instance under. However, following a server reboot, we found that the Service would not start under that account.
The event viewer writes this error when I attempt to start the service using the Service Account
The SQL Server Reporting Services (MSSQLSERVER) service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
The last time this happened, we had to delete the encryption key, meaning we lost our stored credentials. So last time, I deleted the key, temorarily ran the RS Service under my AD account, and manually re-entered the passwords. Eventually, I was able to stop the service and run it under the Service Account credentials.
However, I'm now back to where I was. I can't run the service under the Service Account. I've attempted to delete the encryption key but I'm not convinced it's been deleted:
The Service is running under my AD account and I've had to re-enter lots of connection string details. However, the key difference here, is that I have a backup of the encryption key from last time this happened, and I'm thinking I must be able to restore it, but I don't understand the steps.
Can anyone help with this?