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Cannot start Reporting Services Service under certain AD accounts


Cannot start Reporting Services Service under certain AD accounts

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Robert Graff
Robert Graff
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Hello. We have an AD account set up which we use to run our Reporting Services instance under. However, following a server reboot, we found that the Service would not start under that account.

The event viewer writes this error when I attempt to start the service using the Service Account

The SQL Server Reporting Services (MSSQLSERVER) service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.


The last time this happened, we had to delete the encryption key, meaning we lost our stored credentials. So last time, I deleted the key, temorarily ran the RS Service under my AD account, and manually re-entered the passwords. Eventually, I was able to stop the service and run it under the Service Account credentials.

However, I'm now back to where I was. I can't run the service under the Service Account. I've attempted to delete the encryption key but I'm not convinced it's been deleted:



The Service is running under my AD account and I've had to re-enter lots of connection string details. However, the key difference here, is that I have a backup of the encryption key from last time this happened, and I'm thinking I must be able to restore it, but I don't understand the steps.

Can anyone help with this?
Jack Corbett
  Jack Corbett
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I haven't done this in quite awhile, but I will say it sounds like you are just covering over the root of the problem by this workaround.

Is there anything else in any of the logs that around the same time that would indicate an inability to communicate with the domain controller? How often does this happen? Does the password for the service account expire?



Jack Corbett

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Robert Graff
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Jack Corbett (9/11/2013)
I haven't done this in quite awhile, but I will say it sounds like you are just covering over the root of the problem by this workaround.


Yes, I agree...This is not a permanent solution.

Jack Corbett (9/11/2013)

Is there anything else in any of the logs that around the same time that would indicate an inability to communicate with the domain controller? How often does this happen? Does the password for the service account expire?


I've just found this in ReportServerService_09_06_2013_11_07_44.log


ERROR: Exception caught while starting service. Error: Microsoft.ReportingServices.Diagnostics.Utilities.ReportServerDisabledException: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. ---> System.Runtime.InteropServices.COMException (0x80090005): Bad Data. (Exception from HRESULT: 0x80090005)


What do you think? have you seen this before?
Jack Corbett
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I've never seen this error. Wish I could offer more help.



Jack Corbett

Applications Developer

Don't let the good be the enemy of the best. -- Paul Fleming
At best you can say that one job may be more secure than another, but total job security is an illusion. -- Rod at work

Check out these links on how to get faster and more accurate answers:
Forum Etiquette: How to post data/code on a forum to get the best help
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How to Post Performance Problems
Crosstabs and Pivots or How to turn rows into columns Part 1
Crosstabs and Pivots or How to turn rows into columns Part 2
sqlbuddy123
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Robert Graff (9/11/2013)
Jack Corbett (9/11/2013)
I haven't done this in quite awhile, but I will say it sounds like you are just covering over the root of the problem by this workaround.


Yes, I agree...This is not a permanent solution.

Jack Corbett (9/11/2013)

Is there anything else in any of the logs that around the same time that would indicate an inability to communicate with the domain controller? How often does this happen? Does the password for the service account expire?


I've just found this in ReportServerService_09_06_2013_11_07_44.log


ERROR: Exception caught while starting service. Error: Microsoft.ReportingServices.Diagnostics.Utilities.ReportServerDisabledException: The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database. You must either restore a backup key or delete all encrypted content. Check the documentation for more information. ---> System.Runtime.InteropServices.COMException (0x80090005): Bad Data. (Exception from HRESULT: 0x80090005)


What do you think? have you seen this before?




Try to restore the symmetric key.

http://msdn.microsoft.com/en-us/library/ms157275(v=sql.90).aspx

--
SQLBuddy
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