Database Incident Management Process

• muralijv

  SSC Enthusiast

  Points: 162

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  February 22, 2008 at 4:42 am

  #120030

  Hi ,

  We are in the process of setting up the incident management process on our production data servers. We got some SLA's to be acheived on this so could Some help me in setting up the process and steps involved.

  Your help is much appreciated.

  Thanks

  Venkat-Murali

• colin.Leversuch-Roberts

  SSC Guru

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  February 22, 2008 at 8:56 am

  #781148

  I'd really suggest you find someone who has experience in this sort of thing. However, as with any process it is determined by your business requirement and the staff you have to deal with it.

  Processes have to have an escalation path etc. etc. but all of that is defined around your business so it's not quite so easy for us to answer not knowing your business.

  [font="Comic Sans MS"]The GrumpyOldDBA[/font]
  www.grumpyolddba.co.uk
  http://sqlblogcasts.com/blogs/grumpyolddba/