LOL, that's funny. Actually a friend from the SQL world is coming to the SQL Saturday in Denver, and bringing his wife to meet mine 😛

Some companies in the US had gone to online help, but that has started to switch as they realize they can't cover all bases. Google is the most difficult company I know, but they have some places you can send in a note and get a response, albeit slow. They get away with it because they're so large, but it's a crappy business practice.