• Is this the same FootPrints that is used for tracking trouble tickets?

    Yep, that's the one. It's an OK app from the users perspective (I guess) but deserves all the scorn you can heap on it for that practice (as does any other app doing this).

    Hint to application developers -- if you're doing your development using the "sa" account or any account that requires SysAdmin permission then you're doing something wrong.

    --Paul Hunter