• Agree with Jay and Jeff, you need to have an immediate feedback loop in place that is well-used, not just an annual review or monthly touch-base. This has to be utilized by your management staff, and you have to hire the right people in management in order to make it work.

    If you have large numbers of folks who want to leave or are unhappy, and you don't know why, then you're in more trouble than you realize, and I suspect your management tree is the root cause.

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    "stewsterl 80804 (10/16/2009)I guess when you stop and try to understand the solution provided you not only learn, but save yourself some headaches when you need to make any slight changes."