I think that the standard rule of thumb one should use when seeking somone's assistance is that a "reasonable" attempt should be made to troubleshoot and resolve an issue before requesting assistance. I've always attempted to learn as much as possible about an issue before seeking the assistance of someone else. One should also include as much supporting information as possible when describing the problem.

What I really hate is the proverbial responses that are limited to "it didn't work, now what?". To me that is a clear indication that the person requesting assistance is not sincere in learning to resolve their own issue, but merely wants someone else to slave out the solution and deliver it on a silver platter. If someone doesn't have the time display the proper etiquette when requesting my assistance, then why should I waste my time in assisting them?

Personally, I'm glad that you put that yahoo in his place Steve.