Hi Mike

No need to appologize did nothing wrong, I just find that sometimes people look at SQL Server as the little brother and I get very frustrated because of this(not saying you did or the other guy ). It's alsways DB2 this and Oracle that and sometimes I get a bit emotional around those comments and statements.... Microsoft has made excessive footprints in the OLTP\OLAP market ....and according to the latest TCP benchmarks ...SQL is a fantastic product and in some benchmarks even outclass the other one's but DB2 and Oracle are fantastic products as well......so I will calm myself down now :blush:

The 10 min an 1 hour comment:

I am refering to save time when there is an outage. Good methodology and skillsets can always save time on fixing the problem. And you could use a methodology to also indicate skill shortages(although this is up to the individual sometimes if he\she wants to advance in their career).

One of the gents also made a comment about documentation when problems are experienced...so true ...we all feel the pain and sometimes we are also guilty of it ourselfves..

It is also dicipline that needs to be applied for documentation and there is no excuse for this .......

Once again well written article.