The biggest problem, in my opinion, with Microsoft, (and probably a fair number of other large companies), is a lack of openness and information about important things that us users want to know.

What they should've said, is that they're planning an update but it's been delayed and then provided a reasonable explanation.

After all, when someone tells you that something they're working on, is taking longer than expected because of *something*, your response will almost certainly be along the lines of "ok, let me know when you've finished", instead of tearing them apart for the delay.