Adding to Anders.

My Current job, there is a Application "Maximo" which deals with SHOP Floor Order Entry system. There are 100 People in the Steel Mill loggin into the application through CITRIX, which come down the Database and they generate Huge amount of Deadlocks/locking/blocking Scenarios Daily.. I have check them to use HINTS in their SQL Reports and Application CODE. Also WOrked aound ISOLATION LEVELS.. and SEPRATED their READONLY Data from READ/WRITE using FileGroups and also Seprated their REPORTs to USE, a logged shipped version of Database.. which gets updated twice daily... This is SQL server 2000 SP4.