From the developer's perspective, if you are really trying to avoid scope creep then those moments of having a user pass on a request like that can be detrimental to getting the project done. Whenever we interact with our users we usually go with the party line response, "Email us with the request and we'll include it to our list of enhancements in later releases". It's really hard to say yes when you have to factor in the time and all the cause and effect.

In a recent episode, a user asked us to take something out of one of our reports... We did it and then 3 other departments started calling where did the column go?