Great Editorial and a fantastic point.

I am a very hands on Systems Architect and I believe that in every single way it is the developers job to make the software do what the Business (the people who own the software) wants. And its the Businesses job to make the software do what the Users need. Often the Business and the developers are the same people, but regardless ... software is supposed to make lives easier, not more complicated.

Users should always feel there is somewhere they can go to detail difficulties with the software they use and ways to improve it, and be confident that the points raised will be addressed.

You used a saying that I have been using for a long time as well. When asked by a user if something is possible, I always respond with "Anything is possible, but how long do you have and how much money are you willing to spend".

Every developer should spend time sitting with users watching how the software is used. Those who dont will be amazed that the software is often used in ways never imagined.

Keep up the great work.

Andrew