Hello Roy,

My only comment is that in the script at the beginning the table you create is called tbTicket but the table you use is tbTicketing.

Thanks for the article.

PS: for William, according to this article http://blog.benhall.me.uk/2007/06/sql-server-2008-sql-merge-statement.html the Merge statement was pulled of from SQL2005 and moved on to 2008.