At the dental company we used our own software. It's strange but follow along. Each practice became an account (family). Each person at the practice who could call us became a "patient". Now the fun starts. Each incident type became a procedure. When someone reported an incident we "charged" them for it. The more severe the incident the higher the "charge". When we resolved and incident we posted a "payment" against the "charge" A partial resolution got a partial "payment".

Now an ageing report showed which practices had outstanding issues, how bad, and how long. To schedule service work and callbacks we used the appointment scheduler. The productivity report (dollars by procedure) showed the frequency and severity of issue types.

Our dental practice management software instantly became our software issue tracker. Yep. Use your own stuff when you can. You already paid for it.