Funny you should mention it. My boss and I are discussing roll-outs and the best way to get it done.

We don't eat our own dog food. We develop software for insurance companies, and wind up having our users test the software for us. The trick is to be sure that the critical parts (the money) is right, which eats a lot of testing time. The balance (usability) is what we hear about most.

Usability is a tenuous thing. What makes perfect sense to one is "junk" to another.

You're doing a good job. It works.