I've worked for a not for profit for 9 years and don't think financial performance is our key measure of performance. Ours is a balance of mission and business. Our mission is number one, but we can't fulfill our mission without business (money). We've been in business since 1970 so I guess we're doing okay.

Before that I spent 20 years in the U.S. military; 200+ years of tradition unencumbered by progress or change. Many smart people dragged down by government red tape.