Eric M Russell (8/21/2014)
If sufficient functional requirements are not provided upfront, then all these "fixes" in production are really just change requests and phase I, II, ~ deployments. A solution that has been in production for months shouldn't be considered "broken" just because someone wakes up one morning and decides it should be working in a different way.
OMG!!! Allow me to beat the proverbial drum and give this a +1000. I wish people would understand this fundamental concept, but it's a hard sell when they believe that their every whim should already be accounted for by software that they needed finished before they even asked for it.