majorbloodnock (7/8/2014)

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The one major thing I see missing in the article is the question of whether there needs to be a solution. Businesses evolve quicker than we realise, and quite often a rethink of a business process will allow for a lot of simplification - or at least redesign. As a result, I would suggest the first question isn't "how do I solve this?" but instead "can I remove the problem in the first place?". Even if a problem can't be removed, it's still all too forgotten that the problem can often be changed so as to make the potential solution easier to find.

Doesn't always apply, but just remember a bit of lateral thinking is worth trying.